We place the rights of our elderly residents at the forefront of our philosophy of care and our primary aim is always to provide a caring environment. We take a person-centered approach to promote and advance these rights in all aspects of the environment and the services we provide, and we encourage our residents to exercise their rights to the full. We care very much about residents’ happiness, well-being, security and personal fulfillment. We respect absolutely the right to choice, independence, dignity and privacy.
Everything we do is driven by these principles.
The personal touch
Every member of the management team and care team is here to promote our elderly residents’ physical, mental and emotional wellbeing. Being a small family run retirement home we are able to offer our elderly residents a high level of personal attention. Every resident has a dedicated ‘key carer’, as well as a personal care plan. Members of our care team all live locally and the majority have been with us for many years; thus residents are cared for by familiar people they know and trust.
We take time to listen to requests and preferences regarding every aspect of life at York Lodge retirement home, such as dietary needs and choices, when and where meals are served, preferred times of waking and going to bed, hobbies and activities, and so on. In addition to the key carer, a member of the management team is always available in person or by telephone to talk to family members about any aspect of their relative’s care.
Our secure biometric entry system allows unrestricted visiting for authorised family and friends. Refreshments are available at all times, and visitors are welcome to join us for a meal.
We believe we have created a caring environment where everyone’s views are important.