We converted and refurbished the care home ourselves specifically to provide the highest standards of residential care. We are not part of a large, impersonal organisation, and so you can be assured of the family’s personal attention and care on a daily basis.
The personal touch
Every member of the management team and care team is here to promote our residents’ physical, mental and emotional wellbeing. Being a small family run retirement home we are able to offer a high level of personal attention. Every resident has a dedicated ‘key carer’, as well as a personal care plan. Members of our care team all live locally and the majority have been with us for many years; thus residents are cared for by familiar people they know and trust. We only employ staff who demostrate high standards, who genuinely care and who take a personal approach – just as we do ourselves.
We take time to listen to requests and preferences regarding every aspect of life at York Lodge retirement home, such as dietary needs and choices, when and where meals are served, preferred times of waking and going to bed, hobbies and activities, and so on. In addition to the key carer, a member of the management team is always available in person or by telephone to talk to family members about any aspect of their relative’s care.